Terms of Service

Terms of Service

Welcome to ScentSoul. By accessing or purchasing from our website, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About ScentSoul

ScentSoul is a fragrance brand based in Karachi, Pakistan, offering perfumes and fragrance products through our online store.

Throughout these Terms, “we,” “us,” “our,” and “ScentSoul” refer to our brand. “You” and “customer” refer to anyone accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or illegal activities.
Attempt to interfere with or damage our website.
Copy, reproduce, or misuse our branding, images, product descriptions, or other content without permission.
Provide false or misleading information when placing an order.

We reserve the right to refuse service or cancel an order if our website or services are being misused.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

Product colors, packaging, and appearance may vary slightly due to photography, lighting, screen settings, or packaging updates.

We reserve the right to update product information, prices, availability, or packaging without prior notice.

4. Orders

When you place an order, you are requesting to purchase the selected products.

We reserve the right to cancel or refuse an order for reasons including:

Product availability.
Incorrect pricing or product information.
Incorrect customer information.
Suspected fraudulent activity.
Delivery limitations.

If we cancel an order that has already been paid for, any eligible refund will be processed according to our refund policy.

5. Prices and Payments

All prices displayed on our website are subject to change without prior notice.

You are responsible for providing accurate billing and payment information.

We reserve the right to correct pricing errors and cancel orders affected by incorrect pricing.

Any applicable delivery charges or additional fees will be shown during checkout where applicable.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timeframe provided on our website.

Delivery times may vary due to:

Courier delays.
Weather conditions.
Public holidays.
Incorrect or incomplete delivery information.
Circumstances beyond our reasonable control.

ScentSoul is not responsible for delays caused by third-party delivery services or circumstances outside our control.

Please make sure your delivery address and contact information are correct before placing your order.

7. Perfume Usage and Safety

ScentSoul perfumes are intended for external use only.

For your safety:

Do not ingest perfume.
Avoid contact with eyes.
Keep away from children and pets.
Keep away from heat and flames.
Store away from direct sunlight.
Do not apply to irritated or damaged skin.
Stop using the product if irritation occurs.

If you have sensitive skin or known fragrance allergies, we recommend performing a small patch test before regular use.

ScentSoul is not responsible for reactions caused by misuse, improper storage, or failure to follow product safety instructions.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Because perfume is a personal-use fragrance product, opened or used perfumes may not be eligible for return unless the product is defective, damaged, or otherwise covered by our return policy.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and photographs of the product.

9. Intellectual Property

All content on the ScentSoul website, including:

ScentSoul name and logo
Product names
Product photographs
Graphics
Website design
Written content
Marketing materials

belongs to or is licensed to ScentSoul and may not be copied, reproduced, modified, distributed, or commercially used without our written permission.

10. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics services, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies. ScentSoul is not responsible for the policies or practices of independent third-party services.

11. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify our website for maintenance, updates, security reasons, or other operational purposes.

12. Limitation of Liability

To the extent permitted by applicable law, ScentSoul will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our liability relating to a product or order will generally be limited to the amount paid for the relevant product or order, except where applicable law requires otherwise.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless otherwise required by applicable law.

15. Contact Us

If you have questions about these Terms of Service, your order, or our products, you can contact us:

ScentSoul
Premium Fragrance
Karachi, Pakistan

Email: zrzoran7@gmail.com
Phone/WhatsApp: 03331259745