Delivery Returns & Refunds Policy

Delivery, Returns & Refunds Policy

At ScentSoul, we want your shopping experience to be simple, secure, and reliable. This policy explains our delivery, return, exchange, and refund procedures.

1. Delivery

We currently offer delivery across Pakistan.

Orders are processed after they are successfully placed and confirmed. Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our control.

Delivery Information
Please provide a complete and accurate delivery address and phone number when placing your order.
ScentSoul is not responsible for delays caused by incorrect or incomplete customer information.
Delivery times may vary between locations.
Once your order has been handed over to the courier, delivery is managed by the courier service.
If tracking information is available, it may be shared with you through your provided contact information.
2. Delivery Charges

Applicable delivery charges will be displayed during checkout or communicated before order confirmation.

From time to time, ScentSoul may offer free delivery promotions or other shipping offers. Promotional delivery terms may vary.

3. Failed or Unsuccessful Delivery

If a delivery cannot be completed because of an incorrect address, unavailable recipient, incorrect phone number, or repeated delivery attempts, additional delivery charges may apply for reshipping.

If an order is returned to us because it could not be delivered, please contact us to discuss the available options.

4. Damaged Products

We carefully package our products before dispatch.

If your perfume arrives damaged, please contact us as soon as possible after receiving the order.

To help us resolve the issue, please provide:

Your order number.
Your name and contact information.
Clear photographs of the damaged product.
Clear photographs of the packaging.
A description of the issue.

We will review the situation and determine the appropriate solution.

5. Wrong Product

If you receive a product different from the one you ordered, please contact us as soon as possible.

After verifying the issue, we may arrange a replacement or another appropriate solution.

Please do not use the product if you believe you have received the wrong item.

6. Returns

Because perfumes are personal-use fragrance products, we generally do not accept returns of opened or used perfumes.

A return may be considered if:

You received the wrong product.
The product arrived damaged.
The product is defective.
The issue is otherwise covered by our return policy.

Products must be returned in their original condition and packaging where applicable.

7. Non-Returnable Items

The following may not be eligible for return:

Opened or used perfumes.
Products damaged after delivery due to customer handling.
Products without their original packaging where the packaging is required for verification.
Products returned without prior approval.
Products purchased through unauthorized sellers or third parties.
8. Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer an exchange depending on product availability and the circumstances of the issue.

Exchanges must be approved by ZR ZORAN before the product is returned.

9. Refunds

If your return or refund request is approved, we will process the refund according to the applicable payment method and circumstances of your order.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges may not be refundable unless the refund is related to an error or issue caused by ScentSoul.

10. Change of Mind

We understand that choosing a fragrance is personal. However, we generally do not accept returns or refunds simply because you do not like the fragrance after opening or usi…